I had no problems going here a few times . But today I went and was asked after I ordered my normal drink if I would like whip cream . I wasn’t told it was extra money . I think that if you offer whip cream you should have to state that it is a extra charge . I was ready to give a dollar tip but when I’m tricked I’m not willing to support a business at all . Why offer whip cream with a drink if not free with drink . That’s a great way to put customers in a odd position. And the lady was rude and said I can come show you the print in menu when I asked why she offered without disclosing it cost extra. People are to busy to read past what they want on menu .She stated the owners made her ask that way without disclosing the extra cost . Won’t be back.how hard is it to say would you like whip cream for 50 cents extra instead of making it sound like it’s included or don’t offer whip cream at all . I wasn’t expecting whip cream nor did I need it. . And very bad way to do business over .50 cents . It’s a shame because it’s good coffee . Maybe stop offering whip cream like it’s free with your order so customers don’t feel wronged and when they feel wronged be a little nicer about it . It’s very odd in the first place to be charged extra for whip cream on a expresso shake anyways. so be kind and if you offer it disclose it cost extra . I’m assuming most wouldn’t say yes to the whip cream if you disclosed it cost extra when offered that’s why you do it this way and are trained too .
My girlfriend and I went here today to get a free drink since she had a free coupon. Once we order the drink within then bounds of what the coupon said we got told it will be $.75 because the drink was over 5 bucks. The coupon doesnt say anything like that and no sign says that. This is false advertisement and illegal. Not to mention the barista had a rude attitude.
I am a newbie to EB as everyone already knows their coffee is fabulous however I encounter supreme customer service from an associate there Thank you Skye it's people like you that brighten my day
Got the 160z Banana Jammer today delicious as always 😋
Loved this place more than half of my life now 🙂
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